Delivery

Delivery charges are mentioned on the product pages, please kindly select the delivery service you require upon completing your purchases. Delivery charges are calculated for deliveries to mainland UK. There are some postal addresses that will incur further charges due to remote location. These include Channel Islands, Isle of Man, Scottish Highlands and Islands and the Scilly Isles. If you require an international delivery, not a problem, please kindly contact us and we can calculate the cost for you.

For products that don’t have a mentioned delivery charge, or have a POA as a reference, these delivery charges can differ. Please kindly contact a member of our team, to obtain a quotation. hello@arnettvintage.co

Delivery Times

We aim to dispatch all our goods within 1-2 working days after receipt of payment, but please allow extra time for bank holidays. Goods sent via our selected couriers will typically arrive to you within 3-5 working days, but please specify when your order is made if any other type of postage is required.

Free Collections

Collections of course are free! However please note whilst we’re a family run business and are flexible on collection times, we do require at least 48 hours notice.

Our Guarantee

We guarantee that all items are very well wrapped and protected for delivery. Whilst we do our best to ensure you receive your product quickly and safely, unfortunately no courier is perfect. If you do receive an item that has been damaged in transit, please kindly contact us, so we can resolve this for you.

Returns & Cancellations

Arnett Vintage Co. Ltd is a family run business and our Terms and Conditions were designed to treat our customers fairly.

To protect our Customers from disappointment or the unexpected, we strongly encourage you to closely inspect item photos, descriptions, and details before purchasing anything on the site, and then again upon delivery or collection.

If you are unsure about an item’s condition, dimensions, quantity, or description, you can send any questions you may have our way – hello@arnettvintage.co

Order Cancellations

If you change your mind or decide for any other reason that you do not want to purchase the product before the product has been dispatched, then you may cancel your order and receive a full refund.

If the goods have already been dispatched or marked for delivery, unfortunately the cost of delivery is non-refundable.

To cancel an order, please contact a member of our team – hello@arnettvintage.co quoting your order number.

Returns

If you’re based in the EU, you can return your goods up to 14 days after the goods have been received. To initiate a return, please contact us – hello@arnettvintage.co and include in the email header ‘RETURN REQUEST’ followed by your order number. Please provide any photos of any damage sustained or any faults.

Additionally, customers may not return an item for “inaccurate listing” reason when the dimensions or other characteristics do not fit the requirement. We strongly recommend that customers measure all access areas prior to making a purchase.

 

We would like our customers to note that they hold responsibility for organising the return of the product and paying for delivery costs. Returns must be returned to-

 

The Workshop
15 Ryther Road
Cawood
YO8 3TR

 

Once the item has been received back by us in the same condition, we will confirm receipt of the goods by email and then action a refund within 5 working days. If the item is returned to us damaged, or in an unsuitable condition for resale, we may not be able to process the refund and we may have to send it back to you. All items are inspected upon return.

In case of a return, the costs of delivery (outbound delivery costs) are non-refundable.

Please note that vintage items are not sold as new and are likely to show signs of wear and tear (any of which are noted in the individual item descriptions). This is not sufficient grounds for a refund.

Return exclusions:
• Products that has been altered by the customer in any way
• Products that have been special ordered
• Products that have been made to order
• Products that are bespoke or personalised
• Products damaged in transit or by a third-party transit company

Our workshop

The Workshop, 15 Ryther Road, Selby YO8 3TR

Call us

Telephone number 01757 838 730

Chat with us

Chat with us via WhatsApp